Terms of Service

These terms govern your use of Cardtly, a digital business card platform operated by Cardtly (Pty) Ltd, a company registered in South Africa with registration number 2025/727173/07 (“Cardtly”, “we”, “us”). By creating an account or using the service you agree to them. If you do not agree, do not use the service.

If you accept these terms for an organisation, you confirm that you have authority to bind it, and “you” includes that organisation. Our Privacy Policy forms part of these terms.

You must be at least 18 years old to use Cardtly. You are responsible for keeping your password safe and for everything done under your account. Tell us immediately at andre@cardtly.com if you suspect unauthorised access.

You agree to give accurate information when you sign up and to keep it up to date.

Every new account starts with a 7-day trial of the full service. No payment details are needed to start it. We may offer a longer trial through a code, in which case the length stated with the code applies.

After the trial, a paid subscription is needed for each card to keep it live. Subscriptions are charged in advance, per card, monthly or yearly depending on the plan you choose, through our payment processor Paystack, at the fees published on our website when you subscribe. By subscribing you authorise Paystack to charge your payment method at the start of each billing period until you cancel.

Currency. Every charge is made in South African rand (ZAR), wherever you are. Any figure we show in another currency is an estimate for convenience only. If your card was issued outside South Africa, your bank converts the rand amount at its own exchange rate and may add its own fee, which we do not control or receive.

Organisations billed by invoice are charged on the cycle and terms set out in the quote they accepted, which may be monthly, quarterly or annually, and pay by EFT.

Cancelling. You can cancel at any time. If you pay for your own card, cancel from Billing in your account settings on our website. For a team or invoiced account, ask us through the contact page or at andre@cardtly.com, and we will cancel it promptly. Cancellation takes effect at the end of the period you have paid for: you are not charged again, and your card stays live until then. We email you to confirm the date. We do not refund part periods, except where the law requires it. Deleting your account also cancels your subscription, automatically.

Price changes. We give active subscribers at least 30 days' written notice of a price change. If you continue after the change takes effect, the new price applies.

If a payment fails, we will try again and tell you. If we still cannot collect it, your card goes offline until payment is made. Your content is kept so that the card can be restored when it is.

An organisation can issue Cardtly cards to its staff from a team account. On a team account:

• The organisation is our customer, and it owns the team's cards and the contacts those cards capture.
• Administrators appointed by the organisation can create, edit, archive and reassign team cards; decide which details staff may change and which are fixed; and see the team's cards, the contacts they capture, their analytics, and the activity log staff record.
• Staff use their card within the rules their organisation sets. When someone leaves, their card and the contacts it captured stay with the organisation.
• Groups can hold several companies, each with its own branding, under one account and one invoice.
• Up to 20 cards can be set up without contacting us. For more, the size of the account and its billing are agreed with us directly.

The organisation is responsible for its administrators' actions, and for telling its staff how their information on Cardtly will be used.

This section applies whenever Cardtly processes personal information on your behalf, and is the written agreement between a responsible party and its operator that the Protection of Personal Information Act 4 of 2013 (POPIA) requires in sections 20 and 21.

Who is responsible for what. Cardtly is the responsible party for the information about you that we need to run your account. You are the responsible party, and Cardtly is your operator, for:

• the contacts, leads and requests captured through your cards; and
• on a team account, the details of your staff on the cards you issue them, and the activity they record.

What we commit to as your operator. We will:

• process that information only to provide the service to you, in line with the settings you choose, and not for any purpose of our own;
• keep it confidential, and allow access to it only to people at Cardtly who need it to run or support the service;
• maintain the security measures POPIA section 19 requires, as described in section 11 of our Privacy Policy;
• notify you without undue delay if we have reasonable grounds to believe that information has been accessed or acquired by someone not authorised to, so that you can meet your own notification obligations;
• use only the service providers named in our Privacy Policy, and update that list before adding a new one that will process your information;
• transfer information outside South Africa only as our Privacy Policy describes, which includes hosting our database in the European Union;
• help you respond to requests from the people whose information it is, including through the self-service export and deletion in your account; and
• when your account is deleted, delete that information as our Privacy Policy describes. You can export it first.

What you commit to as the responsible party. You will:

• have a lawful reason under POPIA for collecting the information your cards capture, and tell people how you will use it;
• contact the people your cards capture only as the law allows, including POPIA section 69's rules on direct marketing by electronic communication;
• not put special personal information, or personal information about children, on a card; and
• on a team account, tell your staff how their information on Cardtly is used and who in your organisation can see it.

If your organisation needs a separately signed data processing agreement, email us.

You agree not to:

• Use Cardtly for anything illegal, fraudulent or harmful.
• Impersonate another person or business.
• Publish content that is defamatory, obscene, or infringes someone else's rights.
• Send spam, phishing or unlawful marketing through Cardtly or to the contacts it captures.
• Attempt to break, probe or interfere with our infrastructure.
• Scrape or automate access to the service without our written permission.
• Resell or repackage the service as your own.

We may suspend or close accounts that break these rules, without notice where the breach is serious.

You keep ownership of everything you put on Cardtly, including your name, photographs, logos, links and other material (“Content”). You give us a worldwide, royalty-free licence to host, display and serve your Content for the purpose of running the service, including showing your card to anyone who has its link and listing it in the Cardtly Network unless you switch that off.

A card is public by its link. You are responsible for what you publish on it, and for having the right to use any photograph, logo or trademark that appears on it.

You can order physical cards that open your Cardtly card when tapped against a phone. They are made to order with your details or branding, and delivered within South Africa only. The card works for as long as the Cardtly card it points to is live.

If a card arrives damaged or does not work, email us. Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 that cannot lawfully be limited.

The Cardtly apps for Android and iOS give access to the same service as the website, and these terms apply to them. Some features, such as writing an NFC tag or saving a card to your phone's contacts, work only in an app.

The Android app is distributed through Google Play and the iOS app through the Apple App Store, and each store's own terms also apply. For the iOS app, Apple's standard licensed application end user licence agreement applies; Apple is not a party to these terms and is not responsible for the app or its content.

We work to keep Cardtly running but do not guarantee uninterrupted access. The service is provided “as is” and “as available”. We may carry out maintenance, release updates and change features at any time.

You can delete your account at any time from your settings. Deleting it cancels any active subscription first, then removes your account and its data as our Privacy Policy describes. Export anything you want to keep beforehand.

We may suspend or close your account if you break these terms, do not pay for a paid plan, or use the service in a way that exposes us to legal risk.

To the maximum extent allowed by law, Cardtly is not liable for indirect, incidental or consequential damages arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose, or R1000, whichever is greater.

We do not warrant that the service will be error-free, that defects will be corrected, or that it will meet your specific needs. Nothing in these terms excludes liability that cannot lawfully be excluded.

You agree to indemnify Cardtly against any claim, loss or expense arising from your Content, your use of the service, or your breach of these terms.

We may update these terms. The date at the top shows the last update. When a change is material we will email account holders and post a notice on the website. Continuing to use Cardtly after that means you accept the updated terms.

These terms are governed by the laws of the Republic of South Africa. Any dispute is subject to the exclusive jurisdiction of the courts of South Africa.

Cardtly (Pty) Ltd
Registration number 2025/727173/07
119 Pretoria Road, Benoni, Gauteng, South Africa
Telephone 062 460 7440
andre@cardtly.com